Last Updated: January 11, 2026
Our Commitment
Catering By Luigi is committed to providing a respectful and accessible environment for all our customers. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We strive to ensure that every individual has the same opportunity to access our delicious food and professional catering services, and we are dedicated to removing barriers to inclusion.
Accessible Information and Communications
We provide our public information—including our menus, catering packages, price lists, and booking forms—in accessible formats or with communication supports upon request.
If you require any information from our website in an alternative format, please contact us. We will work with you to provide a format that meets your specific needs. This includes, but is not limited to:
- Large-print versions of our catering menus.
- Assistance with navigating our online ordering or quote systems.
- Detailed verbal descriptions of our food offerings for those with visual impairments.
Feedback Process
We welcome feedback on how we provide our catering and services to people with disabilities. Your input helps us identify and remove barriers to ensure a better experience for our community. If you have any questions or would like to provide feedback, please reach out to us:
- Email: cateringbyluigi@gmail.com
- Phone: 905-318-1913
- Address: 125 Lancing Dr, Hamilton, ON L8W 2Z9
We take all feedback seriously and will respond to your inquiry within 2 business days.
Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to services or facilities (such as website maintenance or a temporary closure of our kitchen/office), we will provide notice as soon as possible. This notice will be posted on our website and social media channels and will include:
- The reason for the disruption.
- Its anticipated length.
- A description of alternative services or contact methods, if available.